A return policy is a promise, and Imbodhi is quietly breaking it. A customer who ordered a jumpsuit in August, exchanged it for sizing, and then waited months while the brand paused operations has now been told that no returns, cancellations, or refunds can be processed at all. The replacement shipped anyway, after she had already asked to cancel it, and the size that arrived still did not fit. That is not a supply chain hiccup. That is a company asking one woman to absorb the cost of its internal disorder, and it deserves to be named plainly.
We have written before about the small, practical questions that sit underneath getting dressed, from When the Size Is Wrong but the Question Is Right to The quiet power of a sweater that honors your shape. Those pieces assume something simple: that the garment you receive will be the one you chose, and that a fit that fails is a conversation, not a dead end. Imbodhi has turned that assumption into a months-long email thread. The customer is out roughly $100, holding a jumpsuit she cannot wear, and receiving apologies in place of a resolution. Apologies are not a policy. They are a mood, and mood does not refund anyone.
Her own framing is the part that lingers. She runs a small business herself and says she sympathizes with companies going through hard times. That sympathy is exactly why the refusal lands so badly. Difficult seasons happen. What separates a refined brand from a fragile one is how it behaves when the seams show, and the answer here appears to be: we will keep your money and stop answering the question. She asked, repeatedly, why the published return policy was not being honored. No clear answer came. A brand that will not explain its own terms has effectively withdrawn them, and customers are left to discover that on their own.
Here is the takeaway, stated without decoration: do not place an order with Imbodhi until they can honor their return policy and issue refunds, and ask for the refund policy in writing before you buy anything from a brand that has paused operations. The detail worth watching is whether Imbodhi restores returns and begins processing the refunds it has already refused, or whether the pause becomes a permanent way of doing business. Until that changes, the jumpsuit in that woman's closet is the most honest thing the brand has shipped.