Imbodhi

Imbodhi's return policy problem is testing customer trust

A jumpsuit returned in August. An exchange left waiting for months. When Imbodhi paused operations, the customer did what any of us would do and asked to cancel. The replacement shipped anyway, and the refund never came. What stays with me is the exhaustion of it: months of apologetic emails over a hundred-dollar piece that still doesn't fit. Operational difficulty is real, and small businesses deserve grace. But customers shouldn't absorb the cost of it.